Our Skills Elements

The Building Blocks of Practical Learning

At Micro Learning LABS, we know that no single skill makes a great leader, seller, or professional — it’s the combination.

That’s why our Skills Table brings together five categories of learning, each chosen to address the challenges organizations face most often

Together, these categories create a comprehensive framework for learning and development. Whether you’re preparing future leaders, upskilling managers, or giving your team the tools to deliver at a higher level, the Skills Table is designed to help your business meet its goals with clarity and impact.

Leadership Skills

Empower your team to lead with confidence and vision. Our leadership training focuses on inspiring innovation, driving change, and cultivating trust to create dynamic and high-performing teams.

  • A color-coded skills table with categories in blue, yellow, red, purple, and light blue, listing skills and their descriptions related to leadership, management, business, sales, and technical skills.

    Succession Planning

    Futureproof your team with our step by step guide on creating a succession plan

    Learning outcomes
    Understand what a succession plan is

    Know how to assess performance and potential

    Create a succession plan

    Who should attend?
    Business leaders, function leads who need to understand, create and implement a succession plan.

  • Conference room with a long black table, red chairs, and red pendant lights overhead.

    Strategic Thinking

    Great leaders prepare for the future. What tools and techniques do they use? Lets explore.

    Learning outcomes
    Define and develop a strategic mindset

    Apply strategic tools and techniques

    Develop a strategic plan

    Who should attend?
    Leaders who needs to create, implement or contribute to a strategic plan.

  • A woman in a polka dot shirt presenting a slide on a large screen in a conference room. The slide is about Micro Learning Labs and features text, icons, and graphics explaining the company's philosophy, agility, effectiveness, and efficiency.

    Negotiating

    How do I prepare for and carry out an effective negotiation?

    Learning outcomes
    Understand negotiation strategies

    Apply a four step approach

    Demonstrate effectiveness as an negotiator

    Who should attend?
    Leaders involved in internal or external negotiations.

  • A woman giving a presentation to a group of people in a conference room, with a large screen displaying a slide titled '5 Common Imposters'.

    Leading Change

    What is change, what should I be aware of and how do I lead my team through change?

    Learning outcomes
    Communicate the purpose of change

    Identify and influence stakeholders

    Define a process for implementing change

    Who should attend?
    Leaders and managers who are leading people through change and transformation.

  • A woman giving a presentation in front of a large screen displaying a slide titled 'Who we are' with the subtitle 'Supporting our people in handling objections with our customers.' The slide is part of a Micro Learning LABS session from November 2024.

    Inclusive Leadership

    What is inclusive leadership and how does it encourage a sense of belonging?

    Learning outcomes
    Understand the importance of diversity and inclusion

    Avoid micro behaviours and unconscious bias

    Foster psychological safety

    Who should attend?
    Leaders who want to explore inclusivity and the role they play.

  • Empty modern conference room with large windows overlooking a city skyline, with chairs, a long table, and bottled water on the table.

    Influencing

    How do I influence others and what influencing channels are available to me?

    Learning outcomes
    Understand your influencing style

    Explore the influencing channels

    Prepare for an upcoming influencing conversation

    Who should attend?
    Leaders and managers who want to explore different influencing styles they can use in a variety of situations.

  • A woman with short gray hair and glasses giving a presentation in front of a large screen displaying a sales skills chart and description. The screen has the title 'Sales Skills Table w/Micro Learning LABS' and includes a colorful diagram of sales fundamentals and advanced skills.

    Communication

    The superpower of successful leaders - lets looks at the techniques!

    Learning outcomes
    Develop your questioning skills

    Deepen your listening skills

    Adapt your communication style to influence your stakeholders

    Who should attend?
    Leaders and managers who want to discover and practice different communication styles.

  • A woman giving a presentation about the sympathetic and parasympathetic nervous systems. The slide shows two women with different expressions, one appearing distressed and the other calm, labeled 'Sympathetic' and 'Parasympathetic' respectively.

    Emotional Intelligence

    Know yourself and your people with the core fundamentals of EI.

    Learning outcomes
    Discover what emotional intelligence is and why it matters in leadership

    Strengthen your emotional agility

    Spot and respond to cues of others

    Who should attend?
    Leaders and managers who want to apply EI to their day to day role.

Management Skills

Equip your managers with the tools to effectively oversee people, projects, and processes. From goal-setting to resource allocation, we help ensure your operations run smoothly and successfully.

  • Empty modern conference room with a large window view of a city skyline and green trees.

    Feedback

    How to provide feedback, including the tools and techniques.

    Learning outcomes
    Facilitate effective one to ones

    Apply a feedback model

    Develop strategies to manage negative reactions to feedback

    Who should attend?
    People managers who perform one to ones and provide feedback to their team.

  • Six people standing in a conference room for a presentation, with a large screen displaying 'Thank You! Questions?' and empty conference table and chairs.

    Collaboration

    How to help your team work more effectively by increasing collaboration.

    Learning outcomes
    Facilitate the co-creation of team goals

    Create a team charter

    Explore collaboration tools for your team

    Who should attend?
    People managers who want to get the best from their team in terms of collaboration.

  • Three women in an office environment with laptop and plants in the background, engaging in conversation.

    Coaching

    How to support others to explore and unlock their potential within your team and beyond.

    Learning outcomes
    Facilitate effective coaching conversations with colleagues

    Develop your people through coaching

    Improve your teams performance and outcomes

    Who should attend?
    Anyone who wants to add coaching techniques to their toolkit.

  • Four people sitting at a conference table with laptops, engaged in a meeting in a modern office with large windows and city view.

    Resilience

    How do I maintain the wellbeing of myself and my team and communicate the resources available.

    Learning outcomes
    Understand what resilience is and why it matters in business

    Explore the pillars of resilience

    Signpost your team to organisational wellbeing resources

    Who should attend?
    Anyone who wants to understand how to build and maintain resilience.

  • Two people having a discussion at a conference table with laptops. One person is blurred and gesturing with hands, the other is smiling and clasping hands near face, wearing glasses and a patterned sweater.

    Team building

    Building the foundations of an effective team and creating a culture of effective teamwork.

    Learning outcomes
    Understand team dynamics and how they help and hinder the teams success

    Explore strategies for overcoming dysfunctional behaviour

    Develop a foundation of trust

    Who should attend?
    Team members and managers who want to contribute to building a great team culture.

  • Two women looking at a tablet together at a round table in a modern, well-lit café.

    Conflict Resolution

    How to manage and resolve conflict within a team.

    Learning outcomes
    Describe the difference between constructive and destructive conflict and the common causes of workplace conflict

    Understand how people deal with conflict

    Apply a 6 step model to resolve conflict / an upcoming influencing conversation

    Who should attend?
    Team members and managers who want to apply conflict resolution techniques.

  • Two businessmen in suits standing in a conference room, looking at a smartphone and smiling.

    Delegation

    When to delegate and the different types of delegation.

    Learning outcomes
    Understand the importance of delegation and how to maintain control without micromanaging

    Know what and how to delegate

    Demonstrate delegation agility

    Who should attend?
    People managers who want to explore delegation as a developmental tool for their team members.

  • Four diverse young adults gathering around a laptop in a modern office space, smiling and engaged with the content on the screen.

    Performance Management

    How do I manage performance and how will I know if I've been successful?

    Learning outcomes
    Connect your teams goals to organisational goals

    Facilitate effective one to ones

    Appraise individual and team performance to cues of others

    Who should attend?
    People managers who want to apply "best in class" performance management tools and techniques.

Business Skills

Develop the foundational competencies your team needs to thrive in today’s business environment. Our training covers financial acumen, strategic planning, and operational excellence to drive organizational growth.

  • A diverse team of four people collaborating in a modern office with colorful sticky notes on the wall. One person is presenting using a large computer monitor, while others are engaging with laptops and notebooks.

    Managing Risk

    What are the categories of risk and how can I mitigate risks in the workplace?

    Learning outcomes
    Understand what risk and control is and why does it matter in business.

    Discover the categories of risk

    Increase your personal responsibility in maintaining safety and soundness in your organisation

    Who should attend?
    Anyone who works in programmes or projects that require risk management.

  • Group of young adults dressed in formal attire, standing in a large, elegant hall with checkered black and white flooring, a clock on the wall, and a white statue in the background.

    Budgeting

    How do I plan, prepare and manage a budget?

    Learning outcomes
    Explore a 5 step approach to pre and create a budget

    Monitor and report on a budget

    Use the budget for decision making, risk control and reporting

    Who should attend?
    Anyone who has to create, monitor and report on budgets at any level in the organisation.

  • A white paper game board titled "CASH" with sections labeled "Income," "Expenses," "Savings," "Investment," and "Pay Yourself First" around a central circle. There is a paper booklet and some colored poker chips on the table.

    Commercial Acumen

    How do I use financial information to make better decisions in the workplace?

    Learning outcomes
    Understand how to read financial statements

    Develop my ability to interpret financial statements and communicate the story they are telling

    Use financial information to ask great questions and inform decision making

    Who should attend?
    Anyone who has to interpret and understand financial information and associated terminology.

  • Four diverse people in a business meeting with laptops around a conference table in a modern office with large windows.

    Relationship Management

    How do I build and maintain trusted relationships with internal and external customers

    Learning outcomes
    Understand how to build and maintain trusted relationships with internal and external customers

    Develop a deep understanding of customer needs through a design thinking approach

    Facilitate partnerships through communication and collaboration

    Who should attend?
    Anyone who has interactions with internal and / or external clients.

  • Two people having a discussion at a meeting table, with laptops in front of them, in an office setting.

    Project Management Mindset

    How do I manage my workload in a project led way?

    Learning outcomes
    Understand the importance of goal setting an planning key activities to create a project plan

    Identify and manage key stakeholders

    Adapt a risk mindset when executing a project plan

    Who should attend?
    Anyone who is creating, managing or working in a project at any level in the organisation.

  • Two women in a cozy, modern café looking at a laptop screen together, one sitting at a marble table and the other standing beside her, both smiling.

    Productivity

    How do improve efficiency and performance.

    Learning outcomes
    Understand time and task management

    Explore prioritisation and decision making

    Maintain focus

    Who should attend?
    Anyone who wants to discover the techniques to becoming more productive and therefore effective.

  • Two businessmen in suits standing by a conference table, looking at a smartphone together, with large windows and a cityscape in the background.

    Critical Thinking

    What are the core qualities of an analytical thinker and how do I apply them to my role?

    Learning outcomes
    Make better decisions through critical thinking

    Understand the critical thinking process to build or analyse arguments

    Apply processes to assess work issues and problems

    Who should attend?
    Anyone who wants to explore and practice critical thinking techniques.

  • Four young adults gathered around a laptop, smiling and looking at the screen in a modern office or coworking space with shelves and plants in the background.

    Problem Solving

    What is the problem solving process and learn strategies and behaviours that make problem solving easier.

    Learning outcomes
    Explore a 5 step approach to problem solving

    Learn strategies and behaviours to make problem solving easier

    Apply problem solving methodology to work issues and problems

    Who should attend?
    Anyone who wants to explore problem solving techniques and apply them in their day to day role.

  • A man giving a presentation to a group of people seated around a conference table in a modern office setting. The table has laptops, notebooks, and gift bags, and the presenter is standing near a large screen displaying a slide.

    Presentation Skills

    What are the ingredients of a great presenter and a great presentation?

    Learning outcomes
    Develop your personal style and learn how to use it

    Use storytelling to make a powerful statement

    Develop a practical toolkit for delivery

    Who should attend?
    Anyone who creates or delivers presentations and wants to know how to create impactful presentations.

  • Two men having a conversation outdoors at a social event, with several people and trees in the background.

    Communication

    How can my communication be more effective?

    Learning outcomes
    Understand the communication process and its barriers

    Deepen your questioning and listening skills

    Adapt your communication style to influence your stakeholders

    Who should attend?
    Anyone who wants to discover and practice different communication styles and be a more effective communicator.

  • Four diverse young adults gathered around a laptop in an office, looking at the screen and smiling, with a background of black shelves and plant decorations.

    Teamwork

    How can I collaborate and add value as a high performing team member?

    Learning outcomes
    Understand how to contribute to overall team success

    Learn how to value diversity and create an inclusive environment within your team

    Perform your responsibilities as collaborative team member

    Who should attend?
    Team members who want to contribute to the overall success of their team.

  • A woman standing at a whiteboard giving a presentation to a group of people seated in a conference room with a table of pens, paper, and flowers in the foreground.

    Creative Thinking

    How to bring new perspectives into the workplace by incorporating creative and innovative practices into tasks.

    Learning outcomes
    Understand the value of creativity and creative thinking methods

    Identify possible barriers to creativity and innovation and how to overcome them

    Experience using techniques for creativity and innovation

    Who should attend?
    Anyone who wants to explore the world of creative thinking in the workplace.

  • Two women look at a tablet together in a cafe, one sitting at the table and the other standing beside her.

    Empathy and EI

    How to engage with colleagues and stakeholders more effectively through increased self-awareness and understanding of others.

    Learning outcomes
    Discover what emotional intelligence and empathy is and why it matters in business

    Strengthen your emotional agility

    Spot and respond to cues of others

    Who should attend?
    Anyone who wants to apply empathy and EI to their day to day role.
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  • A business meeting in a conference room with a presenter at the front and six attendees seated around a large table with laptops and gift bags.

    Adaptability

    Developing the skills and willingness to adapt at pace to changing circumstances and environments.

    Learning outcomes
    Learn how to embrace change and be comfortable with ambiguity

    Understand the value of learning from experience and retrospectives

    Recognise the importance of personal wellbeing and building resilience through change

    Who should attend?
    Anyone who is in impacted by change at an operational, tactical or strategic level.

Sales Skills

Transform your sales team into client-centric problem-solvers. We focus on relationship-building, consultative selling, and strategic negotiation to help your team exceed targets and deliver results.

  • A woman with short gray hair and glasses stands in front of a large screen displaying a sales skills table from SD Worx. The table includes various skill levels and categories, with a description on the left explaining the purpose of the skills table, developed in collaboration with Micro Learning LABS and SD Worx. The woman appears to be speaking or presenting.

    Sales 101

    An overview of the sales process and the key skills required at each stage.

    Learning outcomes
    Discover the science behind successful sales

    Understand the sales cycle and the skills required at each stage

    Understand the personas and people involved during the sales process

    Who should attend?
    Anyone new to sales or interfaces with sales teams on a regular basis.

  • A woman with glasses and a polka dot top standing in front of a large screen displaying a presentation slide about sales skills tables with Micro Learning LABS. The slide includes a colorful grid chart and text describing the SD Worx Sales Skills Table.

    Prospecting

    A deep dive into prospecting, including the tools and techniques required.

    Learning outcomes
    Have an effective strategy for effective prospecting

    Demonstrate curiosity with your potential client

    Make a good first impression when prospecting

    Who should attend?
    Sales team members who want to discover the dos and don'ts when prospecting.

  • Two women engaged in a conversation at a workspace with laptops, shelves with potted plants in the background, and another woman partially visible on the right.

    Negotiating

    How do I prepare for and carry out a negotiation and what should I be aware of?

    Learning outcomes
    Understand negotiation strategies

    Apply a four step approach

    Demonstrate effectiveness as an negotiator

    Who should attend?
    Sales team members involved in negotiations with customers and clients.

  • Four diverse people sitting at a conference table with laptops during a meeting in a modern office with large windows and city view.

    Offer

    A deep dive into the offer stage, including the tools and techniques used.

    Learning outcomes
    Construct a compelling offer

    Understand the techniques used

    Communicate an offer in a compelling way

    Who should attend?
    Sales team members who want to explore the tools and techniques used at the offer stage.

  • Two people having a discussion at a table with laptops, one person smiling and gesturing while the other person listens.

    Objections

    A deep dive into objection and how do handle objections from your customers / clients.

    Learning outcomes
    Know the nuances of influencing and persuading

    Have a structed approach to handling objections

    Negotiate effectively

    Who should attend?
    Sales team members who want to understand how to handle objections during the sales process.

  • Two women, one sitting and one standing, looking at a tablet together in a cozy cafe.

    Closing

    A deep dive into closing and how do I ensure I successfully close a deal.

    Learning outcomes
    Explore a range of sales closure techniques

    Take control of the conversation with confidence and authority

    Understand the follow up actions required

    Who should attend?
    Sales team members who want to explore the techniques for closing a sale.

Technical Skills

Bridge the gap between technology and business with our technical skills training. We offer practical, hands-on learning to ensure your team can confidently adopt and apply the tools critical to your success.

  • Three young men working on laptops and drinking coffee in a modern, industrial-style office with exposed brick walls and large windows.

    Artificial Intelligence

    Exploring AI, the advantages , the risks and how you can adapt it to your everyday role.

    Learning outcomes
    Understand data protection and regulatory compliance in AI use.

    Craft clear, precise prompts for accurate AI responses.

    Critically assess and verify AI-generated outputs.

    Who should attend?
    Anyone who wants to explore and practice the key fundamentals of AI.

  • Person writing on a colorful paper with a pen, sitting at a wooden table with a cup of matcha latte on a black saucer nearby.

    Excel - Fundamentals

    Explore and practice the fundamental tools and techniques of Excel.

    Learning outcomes
    Understand and navigate the Excel interface and basic functions

    Enter and format data effectively in worksheets

    Create and use basic formulas for simple calculations

    Who should attend?
    Anyone who wants to explore and practice the key fundamentals in excel.

  • Two women are sitting at a table in a modern office space. One woman is in profile, wearing a navy blue shirt, and is holding a pen, while the other woman, with long dark hair and a white top, is looking at her with a puzzled or confused expression. There are potted plants on a black shelf in the background, and a laptop with a sticker is in front of the woman with dark hair.

    Excel - Intermediate

    Take your fundamental knowledge to the next level with these time saving tools and techniques.

    Learning outcomes
    Utilize advanced formulas and functions for complex calculations.

    Perform data analysis using sorting, filtering, and pivot tables.

    Create and customize charts to visually represent data.

    Who should attend?
    Anyone who collates and presents data.

  • Four people sitting at a conference table, engaging in a discussion, with laptops in front of them, in a modern office with large windows.

    Excel - Advanced

    A deep dive into the more complex tools available in Excel.

    Learning outcomes
    Develop and use macros to automate repetitive tasks

    Implement advanced data visualization techniques and tools

    Build and manage data models for in-depth data analysis

    Who should attend?
    Anyone who wants to explore the more advanced features in Excel and how to use them in their day to day role.

  • Two people having a discussion at a wooden table in an office, one woman smiling and speaking, with laptops in front of them.

    PowerPoint

    Explore the key features to help design and build presentations with impact.

    Learning outcomes
    Design professional and visually appealing slides

    Utilize advanced features for animations and transitions

    Deliver impactful presentations with confidence

    Who should attend?
    Anyone who wants to explore and practice the key fundamentals in PowerPoint

Culture & Wellbeing

These elements explore what it takes to create a healthy, inclusive, and resilient workplace. From emotional health to allyship, each session helps people understand themselves and others better—building the awareness, empathy, and everyday habits that strengthen culture and wellbeing across teams.

  • Sign with inclusivity of various types listed

    Organisational Inclusivity

    Explore what makes a workplace truly inclusive.

    Learning outcomes
    Spot the barriers that hold organisations back.

    Find ways to make policies and practices fairer.

    See how your culture measures up against inclusivity goals.

    Who should attend?
    Anyone who wants to build more inclusive and equitable workplace systems.

  • scrabble tiles spelling "who are you"

    Indentiy Bias & Belonging

    Understand how bias affects connection and fairness at work.

    Learning outcomes
    Notice how bias shows up in everyday interactions.

    Use behaviours that help everyone feel they belong.

    Take small, practical steps to reduce bias in decisions.

    Who should attend?
    Anyone who wants to create belonging and fairness within their team.

  • A person holding a globe in a green field

    Working Across Cultures

    Learn to connect confidently across cultures.

    Learning outcomes
    Understand how culture shapes work and communication.
    Adapt your style to collaborate more effectively.
    Handle cultural misunderstandings with skill and respect.

    Who should attend?
    Anyone working with global or cross-functional teams.

  • person wearing t-shirt reading "good intentions are not enough"

    Allyship in Action

    Turn good intentions into meaningful action.

    Learning outcomes
    Learn what allyship really means at work.


    Practice small actions that make a big difference.


    Speak up when you see behaviour that excludes.

    Who should attend?
    Anyone who wants to actively support inclusion and equity.

  • An assorment of different coloured umbrellas against a sky

    Inclusivity Behaviours

    Build inclusive habits that last.

    Learning outcomes
    Recognise everyday actions that foster inclusivity.


    Use inclusive language and behaviours in meetings.


    Give feedback that promotes fairer, more open workplaces.

    Who should attend?
    Anyone who wants to strengthen inclusive habits in daily interactions.

  • an anguished person

    Emotional Health

    Explore how emotions work and how to manage them well.

    Learning outcomes
    Understand the function of emotions and dispel common myths.


    Recognise how emotions are experienced in the body.


    Use practical strategies for dealing with difficult emotions.

    Who should attend?
    Anyone who wants to understand what good emotional health looks like and how to build it.

  • A dark background with a golden network

    Know Your Nervous System

    Get to know your body’s stress and safety signals.

    Learning outcomes
    Understand the Window of Tolerance model and how nervous system states show up.

    Build awareness of your own regulators and triggers.

    Create a personal toolkit of regulating strategies.

    Who should attend?
    Anyone who wants to better understand and support their nervous system.

  • a neon sign on an ivy wall that says "and breathe"

    Resillience & Wellbeing

    Strengthen your ability to stay steady through challenges.

    Learning outcomes
    Discover what resilience looks like day to day.

    Apply strategies to manage setbacks and pressure.

    Create your own wellbeing toolkit for tough times.

    Who should attend?
    Anyone looking to build resilience and maintain wellbeing at work and beyond.

  • person covered in various sticky notes

    Stress Managment

    Learn to manage stress before it manages you.

    Learning outcomes
    Understand stress through a nervous system lens.

    Explore tools and boundaries that prevent burnout.

    Create a personal action plan to manage stress effectively.

    Who should attend?
    Anyone who wants to handle stress more confidently and sustainably.

  • two people speaking at a table by a window

    Supportive Conversations

    Have compassionate and confident conversations when others need help.

    Learning outcomes
    Understand the difference between compassion, empathy, and sympathy.


    Explore different types of supportive conversations.


    Practice deep listening and attunement.

    Who should attend?
    People managers who want to handle sensitive conversations with care and skill.