The Hearing…Listening Test

Sound familiar?

Turns out, that line isn’t just the start of a domestic debate — it’s also a surprisingly effective referral strategy for certain High-Street hearing test providers. True story.

But before you book an audiology appointment for your colleagues, your partner, or your boss... consider this: Maybe their hearing is fine.
Maybe it’s their listening that needs a full MOT.

So how do you spot a good listener?
Here’s a handy checklist — because who doesn’t love a Top 10 list?

10 Signs Someone Is Actually Listening (and not just pretending while thinking about lunch):

  1. Body language – Are they facing you? Not fidgeting like they’re hiding a squirrel in their coat?

  2. Eye contact – Looking at you, not their phone, shoes, or the existential void.

  3. Not talking – Revolutionary, I know.

  4. Asking the right questions – Ones that make sense and don’t involve “Wait, who are you again?”

  5. Soundcheck – “So what you’re saying is…” – golden phrase alert!

  6. Verbal prompts – “Yep.” “I get it.” “Tell me more.” = green flags.

  7. Physical prompts – Nods, smiles, even the occasional shocked gasp if the story warrants it.

  8. Silence – Yes, it’s a thing. A powerful, non-awkward one (sometimes).

  9. Suspending judgement – No raised eyebrows or judgey face while you’re talking.

  10. Not interrupting – Bonus points if they wait past the pause to reply thoughtfully.

Next time you're in a conversation, mentally score the other person out of 10.
If it’s less than 3, gently let them know.

(But don’t worry — they probably weren’t listening anyway.)

Next
Next

Leading with Heart in the Age of Algorithms: Why Human-Centred Leadership Matters More Than Ever